Concierge Plus launches +Payments for community dues and rent

Concierge Plus introduced +Payments, a new online payments product for HOAs, condominium corporations, co-ops and multifamily communities in the U.S. and Canada. The platform puts card, bank and paper-check payments in one system and settles funds into each community’s bank account the next business day.

Why it matters: - Community managers can now track online payments and paper checks in one place instead of reconciling separate systems by hand. - The product is designed for HOAs, condominium corporations, co-ops and multifamily communities that collect dues, rent, amenity fees and other charges. - Next-business-day settlement into each community's bank account can speed up cash flow and reduce month-end cleanup.

What happened: - Concierge Plus introduced +Payments, its online payments product for communities across North America. - Residents can pay common element fees, HOA dues, rent, amenity fees and online store purchases through the web portal or the +Resident mobile app. - +Payments is available now to Concierge Plus communities in the United States and Canada.

The details: - Residents can pay by credit card, debit card or ACH/EFT bank transfer, and they can save payment methods for future use. - Residents can set up AutoPay themselves, choose a payment day, and select either the full balance or a fixed monthly amount. - Full-balance AutoPay skips a cycle when the balance is zero and supports a not-to-exceed cap. - Configurable reminder emails go out before charges come due, and outstanding-balance reminders can go only to residents above a manager-set threshold. - With a Concierge Plus accounting integration, residents see live balances and transaction history, and payments flow back for reconciliation. - Each building maps to its own merchant account, so a management company can run multiple client payment streams on one platform without commingling funds. - Communities can choose whether processing fees are passed to residents as a convenience fee or absorbed. - Managers get full transaction history, settlement batch reporting, exportable reports with configurable accounting fields, in-platform voids and refunds, and the option to block a unit from paying online. - Checks are processed and tracked alongside card and bank payments, with lockbox support.

Between the lines: - Concierge Plus is pitching +Payments as a reconciliation tool as much as a payment tool. - The platform keeps the accounting ledger as the source of truth, which matters for communities that need resident-facing balances to match the books. - Tyler Babcock, director of payment operations at Concierge Plus, said property managers spend too much time stitching paper and online payments back together.

What's next: - Concierge Plus is directing communities to a demo that shows the full payment flow from resident checkout to reconciliation. - Communities can book a demo at ding.conciergeplus.com/book-a-demo. - Concierge Plus says +Payments will continue serving communities in the U.S. and Canada through its existing platform and accounting integrations.

The bottom line: - +Payments is meant to turn scattered resident payments into one reconciled record while sending money to the community's bank account the next business day. - Concierge Plus is betting that simpler reconciliation, resident self-service and integrated accounting will resonate with managers and boards.